Your shipment

Items are generally dispatched within 5 days after receipt of payment and are shipped via Royal Mail and drop-off without signature. If you prefer delivery required signature, an additional cost will be applied, so please contact us before choosing this method.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Packages are amply sized and your items are well-protected.

Returns

"The products are fine, but I changed my mind"

Products with no quality-related issues can be returned within 30 days of receiving your order.
For Made-To-Order clothing, if the items were made accurately according to your order specifications but do not fit, you are eligible for one free resizing service. You will be responsible for all shipping fees.
Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.

"Products with quality problems"

We guarantee all of our products against material and workmanship defects within the warranty period listed in the table below. If a product is not listed, the warranty period is 30 days. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees.

Cancellation Policy

For all products excluding Made-To-Order items, orders may be cancelled for a full refund at any time until the order is shipped.

For Made-To-Order products:
Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.
Orders cancelled after production begins may be cancelled, but you will be responsible for 50% of the product price.
Made-To-Order products that have already been shipped can not be cancelled.

Please send returns to:

Polka Style Ltd
Watford Business Centre
Park House
15-23 Greenhill Crescent
Watford
London
WD18 8PH